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| October 2000 | |
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Many banks directly transfer their practices from the
conventional office to the Internet. However, the Web
is a new interactive medium. We review some usability
problems in this web site. Navigation is poor: you don't
know where you are or where you can go (many times there
is no navigation bar). The site uses frames, and is
difficult read the content in a small window. Some pages
looks like advertising, some linked icons are broken,
there are problems with Netscape Navigator, etc. It
is a bit frustrating for users.
Read more [in Spanish]. |
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Other user experience: The user experience in the Spanish online wine shops |